Shipping charges for your order will be calculated and displayed at checkout. You will receive an order confirmation via email once your order is placed and a shipment confirmation with tracking once your order is on its way to you.
We will do everything we can to ship your order on the same or the next business day it is placed. However, on some occasions (for example, during new product launches, holidays, or promotional periods) fulfillment may take longer. If you would like an updated status of your order please email Support@baffcandle.co.uk with your order number.
Baff Candle currently ships with Royal Mail. Delivery can take anywhere from 2 to 6 days from when the package leaves our warehouse depending on your location, subject to possible carrier delays. You may experience extended delays during the busy Holiday season due to increased carrier volume.
Express shipments will be handled by the carrier that can guarantee 2-day delivery based on your purchase location. Selecting express shipping does not guarantee same-day fulfillment although we will make our best effort to do so. Our warehouse is closed on weekends and Holidays.
Once a package has left our fulfillment center, Baff Candle cannot be held accountable for lost or stolen packages.
Packages returned to our warehouse for any reason you would like re-sent will incur an additional shipping fee.
If you require a specific carrier due to your location please let us know immediately. There will be a shipping and handling fee for orders that are returned and need to be re-shipped.
If you believe your package has been lost or stolen please contact the carrier assigned to your order and begin an investigation. If they cannot assist, please email us at Support@baffcandle.co.uk so we can do all we can to help. Please note Baff Candle cannot assist in any case with issues related to packages shipped to or rerouted to a 3rd party receiver/delivery service.
In cases where your package is marked as delivered but you have not received it, it may be helpful to check with your neighbors as packages are frequently delivered to the wrong addresses within a few blocks. In the rare case that your package is marked as delivered late in the evening or on a weekend, it is likely the carrier will prematurely mark your package as delivered and will likely be delivered the next business day. Please note that we cannot issue refunds for shipments that are marked as delivered but claimed to not be received.
If your product has been damaged in shipment please take photos of the damage to the box and product, hold on to the damaged box for possible inspection by the carrier, and reach out to us so we can replace your item(s) and begin a claim.